Making the decision to purchase a premium product online, particularly one as tactile as an authentic Oriental rug, can be daunting. The true essence of quality is often best appreciated through touch and feel. Nevertheless, it’s essential to recognize the substantial savings that online shopping can offer.
Rest assured, we understand these concerns. While we are confident that you will fall in love with your rug when you see and feel it up close, we offer an unconditional 31-Day Money-Back Guarantee.
If, during a 31-day trial period in the comfort of your home, you find yourself dissatisfied with your rug for any reason, simply inform us. We will promptly facilitate a full refund of your purchase price, exclusive of shipping and handling charges.
So, you can shop with confidence, knowing that we stand behind one of the most robust guarantees in the industry. Your satisfaction with your rug is guaranteed, not only for 31 days but for many years to come.
Ready to start your shopping journey?
In the event of a return, kindly follow these straightforward steps:
We will send you an email containing return shipping instructions.
Wrap the rug securely in its original packaging or suitable equivalent.
Follow the instructions provided in the email.
Please be aware that the cost of returning the rug to our warehouse is the responsibility of the customer, except in cases where the rug is deemed defective. Regrettably, we cannot offer refunds for rugs that have been damaged or soiled while in the possession of the customer.
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